Airport Operations Control Centre (AOCC) Diploma


This programme is aimed at management professionals operating at airports and focuses on enhancing their ability to make decisions that directly support the attainment of corporate goals and objectives.

By the end of this programme, participants should be able to:

  1. Identify the purpose and main areas of performance of an Airport Operations Control Centre.
  2. Identify and position the various components within an AOCC for greater operational efficiency.
  3. Determine key operational tasks (both Terminal and Airside) during normal operations and apply a structured methodology in developing Standard Operating Procedures.
  4. Identify the various groups to be represented at an AOCC and their interconnection with ongoing operations of the airport as well as Emergency Operations.


This course will highlight the need for a structured approach in managing resources from numerous stakeholders at airports. The need for greater coordination and cooperation is essential in achieving common objectives of safety, security, efficiency and sustainability. Only through implementation of an Airport Operations Control Center can this be achieved. Understanding better the role of an AOCC will benefit all those involved in planning operations for their unit/department.

Note: This Diploma comprises three individual courses. Each can be taken individually and a certificate for each is issued upon successful completion. See below for more details

Contact us to learn more.

Course Descriptions


By the end of the course, participants will be able to determine the performance and monitoring requirements of an Airport Operations Control Centre (AOCC). Participants will be in a better position to understand and explain how the airport will be able to improve its overall performance through better coordination of all activities. They will also adequately improve the decision-making process with all stakeholders, aligning them to a common objective.

Intermediate Enabling Objectives:

  • Define the purpose of an AOCC and its coordination functions
  • List airport components that an AOCC should comprise
  • Explain how each component contributes to the overall airport performance
  • Explain the link between operational performance and the Safety Management System (SMS)
  • Determine optimal measurements of operational performance

By the end of the course, participants will be able to develop Standard Operating Procedures (SOPs) leading to greater operational efficiency. It is critical, in order to properly measure performance, to standardize the principal activities. With this course, participants will better control the process of issuing Standard Operating Procedures and invite stakeholders to adopt a common process, in order to create grater efficiencies in the overall airport performance.

Intermediate Enabling Objectives:

  • Define a Standard Operating Procedure (SOP)
  • Identify the main procedures to follow during normal operations (both terminal and airside)
  • Identify critical SOPs leading to efficient performance
  • Follow a structured method for developing SOPs

By the end of the course, participants will be able to propose an AOCC design. Aligning everyone to the common airport objectives requires a coordinating infrastructure with proper equipment and resources. With this course, participants will appreciate the basic principles of a standard design of an Airport Operations Control Center adjacent to the Emergency Operations Center and the required steps for its implementation.

Intermediate Enabling Objectives:

  • Identify AOCC stakeholders as well as their systems, functions and interactions
  • Define the requirements for the design and layout of an AOCC
  • Define the requirements for the design and layout of an Emergency Operations Center (EOC) within an AOCC
  • Describe the operating interface between an AOCC and EOC
  • List AOCC performance indicators and measures